What are the check-in and check-out times at Hard Rock Hotel Cancun?
Check-in is at 15:00 and check-out is by 12:00.
HARD ROCK HOTEL CANCUN, Cancun
Key details
About the Hotel
Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun,
- Close to the beach
Very good
7.8
7.6
4.2
4.5
Hard Rock Hotel Cancun, a five-star oceanfront wellness hotel, features a guitar-shaped lobby and the
Luxury Accommodations
Suites and guest rooms at Hard Rock Hotel Cancun include
Dining
The resort offers six on-site restaurants, including
Leisure
Hard Rock Hotel Cancun features a spa with massages, facials, and body treatments, along with a fitness center and outdoor
Location
The resort is 13 km from Cancun Airport, accessible via taxi or rental car. Nearby landmarks include
“This is a hotel that understands its audience. Music is infused into every detail, creating an immersive experience, while amenities cater to both families and couples. A striking guitar-shaped lobby and the biggest ballroom in Cancun confirm its commitment to grand gestures and good times.”
Choose your room or suite type
Various room choices: deluxe, family, and spa suites with breakfast and flexible bookings
- Triple Room2 persons435 sq. feet1 King-size bedAir conditioningBalconyroom details
- Deluxe King Ocean View Classic2 persons435 sq. feet1 King-size bedOcean viewAir conditioningBalconyroom details
- Diamond Ocean View King2 persons435 sq. feet1 King-size bedOcean viewAir conditioningBalconyroom details
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Room Prices & Availability Checker
See prices and availability for your travel dates!
Wellness Features & Amenities
The hotel combines comfort and wellness for a complete experience
General
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Tennis court
- Golf course
- Billiard tables
- Table tennis
- Yoga class
Guest Parking
- Private parking is possible on site for free.
Services
- Paid airport shuttle
- Valet parking
- Pet amenities available
- Room service
- Housekeeping
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- All inclusive
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
Business
- Meeting/ Banquet facilities
Children
- Cots
- Babysitting/Child services
- Children's buffet
- Children's pool
- Water slides
- Children's play area
- Kids club
- Game room
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Infinity pool
- Beach access
- Beach umbrellas
- Sun loungers
- Karaoke
- Live entertainment
- Sun terrace
- Garden area
- Spa & wellness centre
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Facial
- Treatment room
- Beauty treatment
- Body wraps
- Back massage
- Full body massage
- Pool with view
- Shallow end
- Make up services
Room features
- Air conditioning
- Mini-bar
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
Hard Rock Hotel Cancun invites guests to explore a tapestry of vibrant flavors across its diverse onsite dining options. From savory Asian dishes to traditional Mexican fare, each restaurant offers a unique ambiance and culinary experience, perfect for family gatherings or intimate dinners.
Zen
Asian fine dining
Ambiance
Sophisticated and elegant, an inviting setting ideal for families.
Key Offerings
Expertly crafted dishes showcasing the essence of Asian cuisine, an excellent choice for both breakfast and dinner.
Reservation
Recommended
Breakfast and Dinner; open hours vary.
Ciao
Italian dining
Ambiance
Warm and family-friendly, featuring a cozy atmosphere perfect for all occasions.
Key Offerings
Enjoy a mix of classic Italian dishes, whether it's a hearty breakfast or an afternoon lunch.
Reservation
Recommended
Breakfast, Lunch, and Dinner; open hours vary.
Frida
Traditional Mexican
Ambiance
Vibrant and inviting, celebrating Mexican heritage with colorful decor and a homely feel.
Key Offerings
Savor traditional Mexican dishes for breakfast, lunch, or dinner, with an emphasis on authentic flavors.
Reservation
Recommended
Breakfast, Lunch, and Dinner; open hours vary.
Pizzeto
Pizza dining
Ambiance
Casual and family-centric, perfect for a laid-back meal.
Key Offerings
Delight in a variety of freshly made pizzas, ideal for lunch or dinner with loved ones.
Reservation
Not needed
Lunch and Dinner; open hours vary.
Toro
Steakhouse
Ambiance
Family-friendly, offering a classically elegant dining experience.
Key Offerings
Indulge in expertly grilled steaks for dinner, complemented by a selection of fine wines.
Reservation
Recommended
Dinner only; open hours vary.
Hard Rock Hotel Cancun Location
Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun,
Map view
City landmarks
Museum
Mayan Museum of Cancun
1.2 mi
Landmark
Avenida Kukulkan
1.0 mi
Beach
Playa Delfines
2.1 mi
Beach
Playa Marlin
1.3 mi
Aquarium
Interactive Aquarium
1.4 mi
Landmark
Backstage Theatre
4100 ft
Mall
Luxury Avenue
5100 ft
Landmark
Dolphinaris Cancun
3000 ft
Mall
Kukulcan Plaza
5100 ft
Museum
Museo Subacuatico de Arte
1.2 mi
Mall
Kukulcan Mall
5100 ft
Landmark
El Rey Archaeological Zone
2.1 mi
Landmark
Sea Passion Catamaran
2100 ft
Landmark
Aquaworld
2600 ft
Shopping Area
Luxury Avenue Cancun
5100 ft
Landmark
Cancun Tarpon Fishing
2900 ft
Landmark
Marina Sunrise Jungle Tours
3000 ft
Night club
H Roof
3000 ft
Landmark
Extreme Games Cancun
3300 ft
Museum
Cancun Wax Museum
1.5 mi
Landmark
San Miguelito
1.3 mi
Landmark
Pixtore Photography
3900 ft
Landmark
Manta Divers Cancun
4100 ft
Landmark
Museo Sensorial del Tequila
1.5 mi
Landmark
Barracuda Marina
1.0 mi
Nearby
Beach
Playa Ballenas
200 ft
Cancun Golf Club at Pok Ta Pok
800 ft
Beach
Playa - Beach
1200 ft
Mexico Maya Caribe
1300 ft
Club 91
2000 ft
Restaurants
Hard Rock Hotel
700 ft
Boulevard Kukulcan Km 14.5
Ciao
700 ft
At the Hard Rock Hotel
Zen
700 ft
Boulevard Kukulcan Km 14.5
The Blue Water Grill
1200 ft
Blvd. Kukulcan Km. 14.5 Zona Hotelera
Secrets The Vine Cancun
1200 ft
Boulevard Kukulcan Km 14.5 Lote 38
Sedona Grill
1400 ft
Blvd. Kukulcan Km 14. 5 Boulevard Kukulcan Km 14.5
Nebbiolo Ristorante
1300 ft
Blvd. Kukulcan Km. 14.5 Lote 38
Vicente Asador De Brasa
2700 ft
Blvd Kukulcan Km 12
Harry's
3000 ft
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Porfirio's Cancun
3100 ft
Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera
Sasi Thai
2100 ft
Blvd Kukulkan
Explore Cancun
Explore Cancun's Hotspots
Mayan Museum of Cancun
25 minutes walking
Ancient Mayan history presented through artifacts and stunning architecture. Free admission days available.
Backstage Theatre
15 minutes walking
Local performances showcasing dance, theater, and music. A great spot for culture enthusiasts.
Kukulcan Mall
19 minutes walking
A vibrant shopping center featuring designer brands and local shops, along with great dining options.
Interactive Aquarium
25 minutes walking
Hands-on marine exhibits and opportunities to snorkel with tropical fish. Great for families!
Water Sports at Aquaworld
10 minutes walking
Thrill-seekers can enjoy jet skiing and parasailing. Rentals available on-site.
Golf at Cancun Golf Club
3 minutes walking
Relaxing rounds of golf on a beautiful course surrounded by tropical scenery. Club rentals available.
The Blue Water Grill
5 minutes walking
Oceanfront dining specializing in fresh seafood. Catch of the day and local favorites are must-tries.
Gustino Italian Grill
5 minutes walking
Cozy Italian fare with homemade pasta and wood-fired pizzas. Reservations recommended for dinner.
H Roof
11 minutes walking
Rooftop bar with stunning sunset views. Live DJ and vibrant atmosphere perfect for nightlife.
Oasis Arena
15 minutes walking
Concerts and events featuring live music in a lively setting. A great option for all ages.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
All visitors are offered a buffet breakfast for a fee.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are allowed on request.
Year renovated:
2012
Number of floors:
12
Number of rooms:
502
Former name
Cancun Palace
Guest Ratings & Spa Reviews
Verified guest feedback and wellness experience insights
Pros
Ocean view
Friendly staff
Good location
Cons
Repetitive food
Plastic cups
Stomach upset
Guest reviewsShow more reviews
FAQs
About Hard Rock Hotel Cancun
How far is Hard Rock Hotel Cancun from Cancún International Airport?
The hotel is 16 km from Cancún International Airport, which is approximately a 21-minute drive.
What amenities are included in the rooms at Hard Rock Hotel Cancun?
Rooms feature air conditioning, a flat-screen TV, a minibar, and complimentary Wi-Fi.
What recreational activities are offered at Hard Rock Hotel Cancun?
Guests can enjoy activities such as billiards, table tennis, tennis, and access to a kids' club.
What features does Hard Rock Hotel Cancun's spa include?
The spa offers a wide range of services including massages, facials, and beauty treatments.
What are some nearby attractions to Hard Rock Hotel Cancun?
Nearby attractions include Kukulcan Plaza (2 km), Playa Delfines (2 km), and La Isla Shopping Mall (4 km).
How far is Hard Rock Hotel Cancun from the center of Cancun?
The hotel is approximately 16 km away from the center of Cancun.
What family-friendly amenities are available at Hard Rock Hotel Cancun?
The hotel offers a children's pool, a game room, a kids' club, and babysitting services.
Are there any bars at Hard Rock Hotel Cancun?
Yes, the hotel features a pool bar and a lounge bar for guests to enjoy drinks.
Is Wi-Fi available at Hard Rock Hotel Cancun?
Complimentary Wi-Fi is available throughout the property.
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